Five ways to achieve a great insurance customer experience
Gallagher chief on what separates a good experience from a great one Source link
Gallagher chief on what separates a good experience from a great one Source link
In addition to scoring service performance, the survey asked brokers to identify their top three wholesale partners by line of insurance across 20 major coverage areas. The leading three in each category were awarded gold, silver, and bronze rankings. MGAs also competed for a “Brokers’ Pick” medal, given to the most frequently cited products. Source…
Real estate investors now account for nearly 15% of home purchasers, creating growing demand for specialized insurance guidance and solutions. As the market expands, providing tailored advice and coverage that addresses the unique risks and needs of these clients is essential for a successful insurance business. Download this resource to learn: How to assess…
“Further discussions and drafting of the Financial Innovation and Technology for the 21st Century Act (‘FIT21’) bill, which could provide greater regulatory clarity for digital assets, is expected,” he said. “This legislation aims to clarify standards for decentralisation, intermediary requirements and the potential evolution of future regulations, to support innovation and growth in the United…
Featuring Joe Courcy, Assistant VP, Group Benefits, CH Insurance For small business owners, navigating the complexities of group benefits can be overwhelming. Between compliance regulations, cost considerations, and employee expectations, offering a competitive benefits package often feels like a full-time job. That’s where CH Insurance steps in with BOOST—a locally designed and managed solution tailored…
Collaboration targets coverage gaps in high-risk property markets Source link
Tech upgrades, specialist lines, and resilience strategies shape next-phase priorities Source link
Decline due to heavy catastrophe losses and the Baltimore bridge disaster Source link
Jump to winners | Jump to methodology Experts in excess and surplus Insurance Business America’s 2025 data reveals that the best wholesale brokers and MGAs are becoming a bigger part of the industry as retail brokers rely on them more. Compared to last year’s survey, there has been a jump from 23.35 percent to 33 percent…
Transactional risk insurance saw strong uptake across technology, healthcare, and renewable energy, where dealmakers increasingly relied on coverage for tax-related exposures. Emerging markets, particularly in Latin America and Africa, also recorded increased usage, reflecting a growing insurance infrastructure supporting cross-border deals. Source link
Industry and market outlook The leadership transition comes as Argo adapts to shifting industry dynamics, including regulatory changes, rising litigation costs, and evolving risks in the specialty insurance sector. With Donahue at the helm, the company is expected to continue refining its underwriting approach while seeking growth opportunities in niche markets. Source link
Managing risk in a shifting market “Major industry headwinds such as social inflation, natural catastrophes, climate change, trade wars, tariffs, and regulatory changes are adding to the market uncertainty,” said Vince Gaffigan, executive vice president and director of risk consulting at Lockton. “Now, more than ever, businesses should be reevaluating their insurance programs to safeguard…
Mark Walls, formerly vice president of Client Engagement, has been named corporate senior vice president and chief marketing officer. Dan Berns, previously vice president of account services, will become corporate senior vice president of operations, overseeing account services and insurance compliance. Source link
Industry and market outlook The leadership transition comes as Argo adapts to shifting industry dynamics, including regulatory changes, rising litigation costs, and evolving risks in the specialty insurance sector. With Donahue at the helm, the company is expected to continue refining its underwriting approach while seeking growth opportunities in niche markets. Source link
Profit climbs, returns improve, and underwriting beats targets Source link
Dip due to heavy catastrophe losses and the Baltimore bridge disaster Source link
Pine Walk, founded in 2017, now supports 12 MGAs and provides underwriting, operational and regulatory frameworks for specialist insurance businesses. In 2024, the platform’s gross written premium grew 11% to $900 million, with expectations to exceed $1 billion this year. Source link
The report notes that tariffs, particularly those affecting the cross-border movement of construction materials, are expected to add further pressure to cost structures. Outside the United States, regional economic conditions are playing a key role. In Asia, growth is supported by both public and private investment, especially in energy and infrastructure. Source link
Advancement aims to enhance placement services and global client access Source link
Under the bill, service of process and official communications from the Insurance Commissioner may now be delivered via electronic mail. Insurance producers, particularly nonresident licensees, are expected to monitor their designated email accounts regularly. Failure to do so could result in significant legal or administrative repercussions. Source link
Chief Judge Philip A. Brimmer of the U.S. District Court for the District of Colorado denied a motion filed by La’Tonya Ford, a former Jackson National employee and intervenor plaintiff, who had sought his recusal along with that of Magistrate Judge Timothy P. O’Hara. Ford, who is representing herself, claimed that both judges demonstrated partiality…
Crop insurance growth in the US Palomar’s expansion into the crop segment follows growth trends and projections within the market. In 2024, farmers and ranchers invested over $6 billion to purchase approximately 2.4 million crop insurance policies, providing $159 billion in protection against weather and market losses. This coverage spanned over 543 million acres, representing…
Redefining claims advocacy As the workforce undergoes a generational shift, so do industry demands. AI, machine learning, and data analytics are reshaping claims management, but technology alone isn’t the solution. The key is ensuring that these advancements align with the needs of a younger, more diverse workforce while also preserving the institutional knowledge that’s at…
“We envision a future, not a distant one, where many of our colleagues are AIs. Imagine an actuary who can join a Zoom call anytime, 24/7, with access to all of Lemonade’s historical and real-time data,” he told the audience of insurtech and insurance leaders in London. Source link
WTW’s Jim Dunlap and Lockton’s Chase Johnson make up the first Construction Insurance Power Panel of 2025. In this discussion, they examine current capacity and appetite among carriers, contract scrutiny, CPL and offer their predictions for the market. Source link
Court asked to compel appraisal process after storm damage dispute Source link
In parallel with the product launch, Westfield announced a $750,000 donation to the Center for Disaster Philanthropy (CDP) to support flood recovery and mitigation efforts. The contribution includes $500,000 for national recovery initiatives and $250,000 directed to CDP’s Atlantic Hurricane Season Fund, which addresses flood-related needs during hurricane season. Source link
He noted that “our goal with proactive compliance is to look at the much earlier set of communications and other unstructured data, where some of these bad ideas get started, and that allows us to find things much earlier and do corrective actions like education or improvements to policies…” A report by KPMG highlights AI’s…
How much does foreseeability matter for a workman’s shoddy construction work to be covered? Source link
Charlie Worsham, NICB’s regional director in the Southeast region, said spring weather systems can result in catastrophic weather events like the tornados, thunderstorms, and wildfires seen across Arkansas, Missouri, Ohio, the Tennessee Valleys, South Carolina, and Oklahoma. He warned that some contractors may promise help, ask for the assignment of benefits, and after being paid,…