Five ways to achieve a great insurance customer experience

Industry and market outlook The leadership transition comes as Argo adapts to shifting industry dynamics, including regulatory changes, rising litigation costs, and evolving risks in the specialty insurance sector. With Donahue at the helm, the company is expected to continue refining its underwriting approach while seeking growth opportunities in niche markets. Source link

The most recent short-term extension, passed in December 2024, is set to expire at midnight on March 14 unless Congress passes this legislation or another extension through the government funding resolution. The House of Representatives approved the continuing resolution on March 11, but the Senate had not yet voted on the measure. Source link

Hippo’s response to wildfire threats Hippo said that it has been expanding partnerships with housing developers to provide homeowners’ insurance, particularly in states like California, where McCathron said it serves as the company’s primary source of new business. The insurer currently has access to about 120,000 new dwellings nationwide, with continued quarterly growth.  Source link

He noted that “our goal with proactive compliance is to look at the much earlier set of communications and other unstructured data, where some of these bad ideas get started, and that allows us to find things much earlier and do corrective actions like education or improvements to policies…” A report by KPMG highlights AI’s…

The California Department of Insurance has been under pressure to stabilize the market, introducing new rules that allow insurers to factor in future climate risks when setting rates. However, these regulations have yet to take full effect, leaving insurers frustrated with a system that, they argue, does not allow them to charge premiums that reflect actual risk….

“The success of our business pack on SCTP [Steadfast Client Trading Platform] with six insurers, has paved the way for this exciting new offering, which has been well received by our broker network,” said Neil Cousins (main picture), CEO of Steadfast NZ. Source link